Terms of Service
By completing a payment or using any AIM product (including AI Care Manager or AIM Full Stack), you agree to these Terms of Service.
1) Contract Type
Monthly Plan
- Rolling monthly subscription.
- 60 days' written notice required to cancel.
- Notice must be submitted in accordance with Section 10 (Cancellation Method).
- Charges continue during the notice period.
- Access remains available until the notice period ends.
Annual Plan
- Paid upfront for a 12-month term.
- 30-day cooling-off period from the initial payment date.
- Cancellation within 30 days = full refund.
- After 30 days, the plan is non-refundable and non-cancellable until the end of the term.
2) Pricing & Adjustments
- Your agreed price remains fixed for the current contract term.
- Pricing may change on renewal or if you:
- add users or staff,
- request custom features or services, or
- materially change usage or scope.
- Any pricing adjustment will be communicated in writing before taking effect.
3) Refunds & Billing Finality
Monthly Charges – No Pro-Rata Refunds
- Once a monthly subscription payment has been successfully processed, it becomes non-refundable after 3 calendar days from the payment date.
- The payment covers access to the service for that billing month and is deemed fully earned after this period.
Exceptions
- Refunds for the current billing period will not be provided unless explicitly approved in writing by the AIM support team, at AIM's sole discretion.
Future Periods Only
- Any approved refunds apply only to future, unused billing periods.
- No refunds will be issued for time already elapsed or services already made available.
No Usage-Based Refunds
- Refunds will not be issued due to lack of usage, partial usage, onboarding delays, internal operational issues, or dissatisfaction where the service remains available.
4) Automatic Renewal & Effect of Payment
- All subscriptions renew automatically unless cancelled in accordance with these Terms.
- Any successful subscription payment confirms continuation of the active subscription for the applicable billing period.
- Payments do not constitute one-off transactions unless expressly stated in writing by AIM.
5) Payment Authorisation & Recurring Billing
- By submitting a payment through AIM's checkout (including card payments processed via Stripe), you authorise AIM to:
- store the provided payment method, and
- charge it for recurring subscription fees in line with your selected plan.
- This constitutes consent for ongoing charges until the subscription is validly cancelled.
Direct Debit
- AIM does not operate Direct Debit by default.
- Direct Debit is enabled only where explicitly approved by AIM in writing.
Payment Records
- AIM's payment processor records (including Stripe logs) are deemed conclusive evidence of payment authorisation, billing frequency, and transaction status.
- Claims that payment authorisation was not granted do not invalidate charges processed in accordance with these Terms and the payment provider's records.
6) Service Use, Data & IP
- The software is provided on a SaaS basis, "as is".
- All intellectual property rights in the software remain with AIM.
- You retain ownership of your data.
- AIM may use anonymised and aggregated data to improve its services.
7) Policies & Procedures (If Purchased)
Template Source
- Policies and procedures may be prepared by independent contractors.
No AIM Liability
- AIM does not warrant the accuracy, completeness, or suitability of third-party or contractor-provided documents and is not liable for their content, to the maximum extent permitted by law.
Your Responsibility
- Templates are editable by design.
- You are solely responsible for reviewing, editing, and ensuring documents meet your operational needs and all applicable laws and regulatory standards (including CQC or equivalent).
No Legal Advice
- Documents are templates only and do not constitute legal advice.
- You should seek advice from a qualified professional before implementation.
8) No Regulatory or Business Outcome Guarantee
- AIM does not guarantee any regulatory outcome, inspection result, compliance rating, or business performance (including CQC ratings).
- You remain solely responsible for regulatory compliance and operational decisions.
9) Limitation of Liability
- To the fullest extent permitted by law, AIM will not be liable for indirect, incidental, special, or consequential damages.
- AIM's total aggregate liability for any claim is limited to the fees paid by you to AIM in the 3 months preceding the claim.
10) Indemnity
You agree to indemnify and hold AIM harmless from claims, losses, damages, or penalties arising from:
- your edits or implementation of templates or documents,
- your use of the service, or
- your failure to comply with applicable laws or regulations.
11) Breach, Non-Payment & Chargebacks
- AIM may suspend access if payment is overdue by 30 days or more or if you materially breach these Terms.
- Initiating a chargeback or payment dispute without first contacting AIM support may result in immediate suspension of services.
- AIM reserves the right to recover chargeback fees and reasonable administrative costs where disputes are raised in breach of these Terms.
- Suspension of access does not entitle you to refunds or credits.
12) Cancellation Method (Strict)
- All cancellation notices must be submitted in writing by email to care@weaim.io.
- Cancellation requests via WhatsApp, SMS, social media, phone calls, or verbal communication are not valid.
- The subscription remains active and billable until:
- a valid cancellation notice is received at care@weaim.io, and
- the applicable notice period has fully elapsed.
13) Entire Agreement
- These Terms constitute the entire agreement between you and AIM.
- Verbal statements, demonstrations, or informal communications do not form part of the contract unless confirmed in writing by AIM.
14) Governing Law
- These Terms are governed by the laws of England & Wales.
15) Contact
Support and cancellations: care@weaim.io
More information: weaim.io